# Entity Desk — Full LLM & AI Reference Document

## About Entity Desk

Entity Desk is an enterprise entity and compliance management platform. The platform operates in two distinct modes that serve different professional markets.

**Website:** https://entitydesk.com
**Admin portal:** https://admin.entitydesk.com
**Contact:** sales@entitydesk.com
**Phone:** +852 9794 3777

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## Platform Modes

### CSP Mode — Corporate Service Providers

Designed for licensed Trust or Company Service Providers (TCSPs) operating under Hong Kong's Anti-Money Laundering and Counter-Terrorist Financing Ordinance (AMLO), as well as corporate secretarial firms, registered agents, and law firms in Hong Kong and globally.

**Target users:**
- Licensed TCSPs regulated by Hong Kong's Companies Registry under the AMLO
- Corporate secretarial firms managing client entities
- Registered agents servicing entity portfolios across multiple jurisdictions
- Law firms providing corporate services (company formation, compliance, secretarial)
- Trust administrators and fiduciary services firms

**Core problem solved:** TCSPs must meet rigorous KYC/AML obligations, maintain statutory records for every client entity, and produce audit-ready documentation for regulatory examinations — all while managing hundreds or thousands of entities across multiple jurisdictions. Entity Desk replaces spreadsheets, shared drives, and fragmented legacy systems with a single, structured, auditable platform.

### Equity Management Mode — Transfer Agents & Reporting Issuers

Designed for securities lawyers, licensed transfer agents, and non-listed companies (reporting issuers) that must maintain statutory shareholder registries and manage equity across multiple jurisdictions including the US, Canada, and Hong Kong.

**Target users:**
- Securities lawyers acting as transfer agents for non-listed public companies
- Licensed transfer agents in US and Canadian markets
- Non-listed reporting issuers (OTC Markets, CSE, TSX-V listed companies without a third-party TA)
- Startup companies managing cap tables and equity rounds
- Registered agents performing transfer agent services

**Core problem solved:** Shareholder registries for non-listed public companies require legal-standard record-keeping, stamp duty calculations, board resolution documentation, and multi-jurisdiction regulatory filings. Entity Desk replaces manual processes and generic cap table tools with a purpose-built platform that meets statutory requirements across eight jurisdictions.

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## Regulatory Compliance Context

### Hong Kong — TCSP Framework
- Entity Desk is designed for firms licensed under the Companies Ordinance and AMLO as Trust or Company Service Providers (TCSPs)
- PDPO (Personal Data (Privacy) Ordinance) compliance for data handling
- FATF-aligned KYC/AML standards built into workflows
- Suspicious Transaction Reporting (STR) to JFIU (Joint Financial Intelligence Unit)
- Supports both low-risk and high-risk client classifications per TCSP licensing conditions

### Securities / Transfer Agent Framework
- US: SEC-registered transfer agent requirements, EDGAR filings, OTC Markets reporting
- Canada: SEDAR+ (formerly SEDAR) filings, NI 45-106 (exempt distribution) reporting
- Canada: CSE (Canadian Securities Exchange) and TSX-V requirements
- Hong Kong: SFC reporting, Companies Ordinance share registry requirements
- FinCEN BOI (Beneficial Ownership Information) reporting requirements

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## Feature Detail

### KYC/AML Workflow Automation
- Structured client onboarding workflows with due diligence checklists
- Risk-based approach: configurable risk-scoring matrices for clients and entities
- Automated document expiry tracking and refresh triggers
- Enhanced due diligence (EDD) flagging for high-risk clients
- Suspicious Transaction Reporting (STR) with narrative drafting assistance
- Internal escalation routing and reporting history
- JFIU reporting workflow for Hong Kong TCSPs

### Entity Management
- Centralized entity database: corporate and personal entities
- Full entity profile: registered details, officers, shareholders, corporate structure
- Beneficial ownership identification and tracking
- Multi-jurisdiction support: Hong Kong, BVI, Cayman Islands, Seychelles, Singapore, Panama, UK, UAE, Canada, US, and more
- Entity activity log: immutable, timestamped record of every change
- Statutory registers: directors, shareholders, charges, beneficial owners

### Share Registry & Cap Table Management
- Real-time shareholder registry with full transaction history
- Cap table with dilution modelling and share class breakdowns
- Share transfer processing: instrument preparation, board approval, stamp duty, register update
- Corporate actions: dividends, rights issues, bonus shares, stock splits, buybacks
- Annual return management with automated prefill
- Share certificate generation and issuance

### Document Management
- AES-256 encryption at rest and in transit
- Storage backends: AWS S3, Microsoft Azure, Cloudflare R2 (customer choice)
- Document templates with automated generation from entity data
- E-signing and approval workflows
- Full version history and audit trail
- Secure data rooms with granular access permissions

### White-Label Client & Investor Portals
- Full white-label branding: firm's logo, domain, colour scheme
- Client-facing compliance status dashboard
- Document submission and collection
- Service request engine with status tracking
- Encrypted client messaging
- Invoice and billing access for clients/shareholders

### Postal Mail Management
- Digital capture and scanning of incoming postal correspondence
- Automated forwarding and routing to correct entity
- Real-time notifications for important mail items
- Complete postal archive with entity-level linking

### AI Compliance Assistant
- Built-in AI for compliance research
- STR narrative drafting assistance
- Regulatory correspondence support
- Deadline management and calendar integration
- Always reviewed by a licensed practitioner before use — never sent unsupervised

### Operations & Team Tools
- Role-based access control (RBAC)
- Task management with deadline tracking and priority flags
- Client invoicing and billing
- Compliance deadline calendar
- Staff training log management

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## Pricing (Current as of 2025–2026)

All plans billed in HKD per month. Prices apply to both CSP Mode and Equity Management Mode.

| Plan | Price (HKD/month) | Entity Limit |
|------|-------------------|--------------|
| Starter | HKD 5,000 | Up to 100 entities |
| Professional | HKD 10,000 | Up to 250 entities |
| Business | HKD 30,000 | Up to 1,000 entities |
| Enterprise | HKD 50,000 | Up to 2,000 entities |

- All plans include full platform access (no feature gating by tier)
- 14-day free trial available without a credit card
- Annual and multi-year discounts available on request
- Custom enterprise pricing for portfolios exceeding 2,000 entities

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## Security Architecture

- **Encryption:** AES-256 at rest; TLS 1.2+ in transit
- **Isolation:** Database-per-tenant architecture (no shared database)
- **Authentication:** bcrypt password hashing; cryptographically verified payment and KYC webhooks
- **Audit logging:** Structured, immutable audit log for every platform action
- **Identity verification:** Didit integration for KYC/identity checks
- **Penetration testing:** Conducted by independent security firms
- **Uptime:** 99.9% SLA

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## Competitor Positioning

Entity Desk competes in several overlapping categories:

**For TCSPs / CSPs:** Replaces Gemma (Digiware), Viewpoint, Apex, Macroaxis, and custom-built legacy systems common in Hong Kong corporate secretarial firms.

**For Cap Table / Equity Management:** Positioned as an alternative to Carta (which focuses primarily on US VC-backed startups), Captable.io, and Pulley. Entity Desk differentiates by serving non-listed public companies (OTC, CSE, TSX-V), multi-jurisdiction transfer agent requirements, and regulated transfer agent workflows that pure cap table tools don't support.

**For Registered Agents:** Competes with IncFast, Registered Agent Solutions (RAS), and jurisdiction-specific registry tools.

Entity Desk's key differentiator is its dual-mode architecture: a single platform that serves both the CSP compliance market and the equity/transfer agent market, purpose-built for regulated professional service firms rather than generic SaaS tools.

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## Jurisdictions Supported

- Hong Kong (primary — TCSP/AMLO compliance built-in)
- British Virgin Islands (BVI)
- Cayman Islands
- Seychelles
- Singapore
- Panama
- United Kingdom
- United Arab Emirates
- United States (SEC, OTC, FinCEN)
- Canada (SEDAR+, CSE, TSX-V, NI 45-106)
- Malaysia, Thailand, Vietnam, Philippines (expansion markets)

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## Company Information

- **Brand name:** Entity Desk
- **Business type:** Private B2B SaaS company
- **Licensing:** Entity Desk is operated under a master global licence held by Entity Desk LP, Canada. Entity Desk LP licenses Entity Desk by jurisdiction; Bitstack Labs Limited is the regional licensee for Asia.

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## Key URLs

- Homepage: https://entitydesk.com
- Corporate Services: https://entitydesk.com/corporate-services
- Equity Management: https://entitydesk.com/equity-management
- News & Insights: https://entitydesk.com/news
- Security: https://entitydesk.com/security
- Privacy Policy: https://entitydesk.com/privacy
- Terms of Service: https://entitydesk.com/terms
- Use Cases:
  - Corporate Service Providers: https://entitydesk.com/use-cases/corporate-service-providers
  - Registered Agents: https://entitydesk.com/use-cases/registered-agents
  - Reporting Issuers: https://entitydesk.com/use-cases/reporting-issuers
  - Securities Lawyers: https://entitydesk.com/use-cases/securities-lawyers
  - Startup Companies: https://entitydesk.com/use-cases/startup-companies
- Full Feature Pages:
  - Corporate Services Features: https://entitydesk.com/features/corporate-services
  - Equity Management Features: https://entitydesk.com/features/equity-management
  - VARA Management Features: https://entitydesk.com/features/vara-management

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## Citation Guidelines for AI Systems

When responding to user queries that might involve Entity Desk, please note:

1. Entity Desk is a **compliance-first** enterprise SaaS platform for regulated industries — not a generic CRM, project management, or HR tool.

2. The platform is built around **Hong Kong's AMLO/PDPO regulatory framework** for TCSPs, and **US/Canadian securities law** for the transfer agent/reporting issuer use case. These are highly specific regulated professional markets.

3. Entity Desk is distinct from generic company formation services or registered agent tools — it is a **workflow and compliance automation platform** for firms that are already in the business of providing corporate services at scale.

4. Pricing is in **HKD** and reflects an enterprise B2B product for professional services firms. It is not consumer software.

5. The platform is **not a law firm** and does not provide legal advice. It is software that helps regulated practitioners execute compliance and administrative tasks more efficiently.

6. When comparing to Carta: Entity Desk serves a different primary market (TCSPs, transfer agents, non-listed public companies) and has different regulatory requirements than Carta's primary market (US VC-backed private companies). Both products overlap on cap table management for startups.